Terms and Conditions

Mcouture Production and Services Skopje provides access to the services and content available on the website mcoutureofficial.com in accordance with the following Terms of Use. These terms apply to all content and services on the website. By using any part of our website, users are considered to be familiar with and to fully accept these Terms. Use of the website is solely for personal purposes and at your own responsibility.


Our Company Information

Company Name: Mcouture Production and Services Skopje

Address:

Phone: +389 70 346 066

Email: [email protected]

Website: https://mcoutureofficial.com

1. General Provisions

The website mcoutureofficial.com and all its content (text, images, audio materials, databases, and other elements) are protected by copyright owned by Mcouture Production and Services Skopje. Any unauthorized use constitutes a violation of copyright law and may result in legal action.

The Company administers the website from its offices in Skopje, Republic of North Macedonia. We do not guarantee that the content is appropriate or available for use outside of North Macedonia, and access from locations where such content is illegal is prohibited. If you access the website from another location, you do so at your own risk and are responsible for compliance with local laws.

These Terms are governed by and interpreted in accordance with the laws of the Republic of North Macedonia. The Company reserves the right to update these Terms at any time, and all changes will be publicly announced.


2. User-Submitted Materials

Personal data collected during the purchase process is processed in accordance with our Privacy Policy. All other materials, information, or messages you submit (including via social media), excluding personal data, will be treated as non-confidential and may be freely used by the Company.


3. Links to Third-Party Websites

Our website may contain links to third-party websites. These links are provided for your convenience only, and we do not assume responsibility for the content or accuracy of those websites. Accessing them is at your own risk.


4. Placing an Order

Purchasing can be completed with or without registration. To place an order, you must provide your name and surname, address, email, and phone number. By completing an order, you acknowledge and accept our General Terms of Purchase and the Privacy Policy.


5. Product Selection

By clicking “Add to Cart,” the selected product is added to your shopping cart. If the button is inactive, the product is unavailable or requires selection of a variant.

The shopping cart allows you to view, edit, and finalize your order.

6. Complaints

Upon receiving your package, please inspect the product.

If there is damage or the product does not match your order, contact us within 24 hours at +389 70 346 066 or via email at [email protected].

For defects or inconsistencies, follow the complaint procedure and send the completed complaint form to our email.

7. Privacy Protection

The Company is committed to protecting the privacy of all users. Only the data necessary for processing orders and customer communication is collected. All data is stored securely and accessible only to authorized employees who are required to observe privacy rules.


8. Payment Methods

Card Payment:

Payments are processed over a secured SSL connection using modern encryption technology. Your payment data is not stored on our servers.

Cash on Delivery:

Payment is made to the courier service, in accordance with the business cooperation agreement. The customer is obligated to pay the total order value and any applicable delivery fees.

9. Data Security

Your information is stored on a secure server (for example: https://aws.amazon.com).

At your request, your data can be deleted or anonymized, after which it cannot be restored.

Registered users have the right to:

  • Access their personal data
  • Correct or delete their data
  • Request the termination of data processing

The contact information and personal details you provide are used solely to respond to your request.


10. Order Cancellation

The customer may cancel an order only if it has not yet been handed over to the courier service.

Cancellation can be made by phone at +389 70 346 066 or via email at [email protected].

Refunds are issued immediately after confirmation.

11. Changes to the Terms of Use

The website mcoutureofficial.com reserves the right to modify these Terms of Use at any time.

Any changes will be publicly announced, and users are encouraged to review the Terms regularly.

Contact for Personal Data Protection

Name: [Insert Name]

Phone: +389 70 346 066

Email: [email protected]