Your satisfaction with our products and services is our priority.
For that purpose, we have established a transparent refund policy, in accordance with best business practices.
If the product does not meet your expectations, you may request a refund or replacement, provided that the following conditions are met:
- The product must be returned in its original condition, unused, and in its complete original packaging.
- The refund request must be submitted within 14 days from the date of purchase.
- The request must be accompanied by a valid proof of purchase (invoice or receipt).
Return & Refund Process
Upon receiving your request and the returned product, we will conduct a thorough inspection. If all conditions are met:
- The refund will be issued to the same payment method used for the purchase.
- The funds will be returned within 5–7 business days.
Contact
For additional questions or support, please contact us:
Email: [email protected]
Phone: +389 70 346 066